ourfaq

RETURNS AND CREDITS FAQ
For complete details of Supplies Network’s Terms and Conditions, please reference the following: 2016 Terms and Conditions
How do I obtain a Return Authorization number?
For the most efficient method, process your request through our Return Authorization site. First-time users should register at www.suppliesnetwork.com/SNRA. If you are already set up, please access our site at ra.suppliesnet.net. For questions, contact our customerCARE Specialists by email at customerCARE@suppliesnetwork.com or by phone at 1-800-729-9303.
What information do I need to obtain a Return Authorization?
You will need the invoice number or account number and PO, the full part number, quantity, and reason for return.
Does the Return Authorization expire?
Your RA number is active for 30 days from the date the RA is entered.
Am I charged a restock fee?
As stated in our terms and conditions, we are happy to take back product ordered in error that has been purchased within the thirty-day period from the invoice date. However, Supplies Network does assess a 15% restocking fee for this service.
Once I have my RA number what do I do next?
All returns must be labeled with the RA number in order to ensure credit. Do not write directly on the product, it must be in resalable condition or Supplies Network will not accept it. Reference the number on the shipping label. Product is then shipped back to our Missouri facility.

Returns Department
RA#
4774 Park 370 Blvd
Docks 8 – 11
Hazelwood, MO 63042
Once I send the product back how do I get my credit?
The RA number will turn into the credit memo when the product is received and checked in to our return facility. This process is normally completed within 48 hours.
I am a credit card customer, is my credit applied directly to my card?
Yes, it will be applied back to your card. Please keep in mind the complete process takes approximately two weeks.
I’d like to pay my bill, where do I send my payment?
For online bill pay, please log into billpay.suppliesnetwork.com. This service is free and an easier, more efficient way of paying your bills. Our mailing address for payments is:

Accounts Receivable
P.O. Box 958381
St. Louis, MO 63195-8381
I need product information; can customerCARE help me with this?
This is something our sales department would help you with. You may reach them by calling 1-800-729-9300.
I ordered one product but received something else, what do I do now?
Unfortunately, there are times when a wrong pull of an item occurs. If this happens, contact our customerCARE team at 1-800-729-9303 or email them at customerCARE@suppliesnetwork.com and explain to the Representative what happened. They will need your order number or account number and PO number and a part number or a detailed description of the product that was received in error. All errors need to be reported within five business days of receipt of goods.
I received my order and some product is missing, but the shipping box is not damaged. What do I do?
If your order is not complete and all packages have been delivered, call our CustomerCARE team at 1-800-729-9303 or email them at customerCARE@suppliesnetwork.com to receive a pending credit number. This must be reported within five days of receiving the order. Supplies Network’s Warehouse Research team will make the determination on the shortage claim. This process takes 7-14 business days. Approved credits will be mailed to you. Denied credits are explained in a letter outlining the information that the decision was based on.
I received my order but the shipping box was damaged, what do I do now?
If damage is noticed at point of delivery, please refuse the shipment. If damage is realized after delivery, please put all items back into the box and hold for inspection. For either of these situations, please contact our customerCARE team at 1-800-729-9303 or email them at customerCARE@suppliesnetwork.com and explain the situation. They will get a replacement order out to you/your customer and work directly with the carrier to get this resolved.
Once my order is placed, can I cancel it?
Due to the quick turnaround time in which orders are processed, we cannot guarantee the cancellation of an order.
I haven’t received my order, and when I track it, I can’t tell where it is. What do I do now?
A tracer needs to be started to determine where the order is. Please contact our customerCARE team at 1-800-729-9303 or email them at customerCARE@suppliesnetwork.com. It takes 10-12 business days for the carrier to resolve. This is also the process followed for misdelivered packages and a denial of signatures. Be sure to have a contact name and phone number of where the package should have been delivered. The information is for the carrier's use only.



Copyright © 2013 Supplies Network
Privacy Policy | DMGDPR Compliance Statement |

followUS

contactUS

phone   1(800) 729-9303
fax   1(800) 729-9312
email   customercare@suppliesnetwork.com